RMA Coordinator

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.    
Apply now and make our success story yours too!
 

SUMMARY

The RMA Coordinator plays a key role in ensuring efficient processing and management of returned materials (RMAs), customer service requests, and internal service operations. This role is responsible for end-to-end handling of customer returns, coordinating logistics, maintaining system records, and supporting internal teams with order fulfillment and service documentation. The ideal candidate will be detail-oriented, highly organized, and capable of multitasking in a fast-paced technical service environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

None.

Duties

1. Customer Support:
   1. Address customer requests for RMAs via email.
   2. Issue RMAs to customers.
   3. Provide customer support via email.
   4. Provide price quotes for valve repairs.
2. Portal & System Management:
   1. Update customer portals.
   2. Update Valve Tracker.
3. Returns & Service Operations:
   1. Receive all inbound RMA returns.
   2. Relocate valves as needed.
4. Service Documentation & Pricing:
   1. Invoicing service orders.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

100% inside, climate / noise-controlled office environment; lifting to less than 25 lbs.

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing/pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum V&E believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable, and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications

1. Accountability – Takes personal responsibility for the quality and timeliness of work.
2. Communication, Oral and Written – Effectively conveys information and ideas to others.
3. Customer Focus – Builds and maintains satisfaction with internal and external stakeholders.
4. Detail Oriented – Pays attention to the minute details of tasks and projects.
5. Problem Solving – Resolves difficult challenges effectively and promptly.
6. Time Management – Manages time effectively to prioritize tasks and meet deadlines.
7. Adaptability – Adjusts to changing business needs and workplace conditions.

Education and/or Experience

B.S./B.A. degree.

Any combination of education, training, and experience equivalent to graduation from High School, or that would provide required knowledge, skill, and ability to successfully perform the assigned job duties.

One year of customer service experience.

Language Skills

Excellent verbal and written communication skills.

Mathematical Skills

Basic mathematics skills.

Reasoning Ability

Must be able to multitask and operate in a fast-paced environment while maintaining a disciplined approach.

Certificates, Licenses, Registrations

None

PAY RANGE: $21 - $24/hour

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment.  Familiarity with a large-scale ERP system is desired. 

WORK ENVIRONMENT

This position is based on site in Yreka, California. The incumbent is required to work in person at the designated company location during established business hours. Regular on-site attendance is an essential function of this role.

This position may involve working in various environments, including office and/or factory settings, depending on operational needs. Employees are expected to comply with all company policies regarding work hours, attendance, and participation in meetings or events.

Pfeiffer Vacuum V&E is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Danielle Clair at 530-841-9150.

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