Customer Quality & Facilities Project Coordinator

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too!

SUMMARY

This position as Customer quality and facility project coordinator helps manage first article (FAI) processes, customer quality trackers, and customer compliance requirements, with the key Semiconductor OEM customers and internal stakeholders to ensure successful completion of the processes.  He/she will also be responsible for coordinating any Silicon Valley Innovation Center (SVIC) related facility requirements and projects within the company, with external suppliers, and the landlord.   

Must be highly motivated, organized, and capable of multi-tasking several projects or efforts at any given time. Responsibilities include working hand-in-hand with other SVIC team members, facility and EHS teams, customer quality engineers, product management, engineering, purchasing, external vendors, and the facility landlord. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities

None.

Duties

1. Manages the first article process with the key Semiconductor OEM customers.  Responsible for internal coordination ensuring all the necessary information and reports are available from the respective internal stakeholders.  Organizing the data submission to ensure timely completion according to the customer requirements.  
2. Organizes and tracks customer quality metrics.
3. Tracks and follows through with internal stakeholders to complete all customer compliance requirements and deadlines.
4. Acts as the key representative for Pfeiffer on all Silicon Valley Innovation Center (SVIC) facility maintenance, repairs, and projects with internal stakeholders, external vendors, and landlord to ensure smooth execution and completion according to the budget, project requirements, and timeline. 
5. Travel should be minimum (<5%) but may require occasional visits to vendors and to attend corporate meetings. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing/pulling. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum + Fab Solutions believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded, and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable, and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications

1. Must have very strong organizational and time-management skills to prioritize and complete multiple tasks simultaneously.
2. Must have ability to effectively communicate verbally and in writing with coworkers, customers, vendors, and other departmental personnel in a professional and positive manner.
3. Requires ability to accurately input, manipulate and access information using moderately complex computers and software programs; with minimum software requirements being Microsoft Word, Excel, and PowerPoint (or equivalent).
4. Requires strong ability to work with others to share specific knowledge of work processes, and/or procedures in order to continuously make improvements.

Education and/or Experience

1. Any combination of education, training, and relevant experience equivalent to a minimum of the following:

1. 1. High School graduate with > 8 years of similar work experience for an engineering/manufacturing company
   2. Associate degree in Business Administration, social science, or a technical field; with >4 years of relevant work experience in an engineering/manufacturing company

Language Skills

Excellent English verbal and written communication skills.

Reasoning Ability

Must be able to multitask and operate in a fast-paced environment while maintaining a disciplined

approach to oversee employer and customers’ needs. Works on assignments that are time sensitive by

nature. Must be able to solve both practical and complex problems and deal with a variety of factors.

TOOLS AND/OR EQUIPMENT

None.

WORK ENVIRONMENT

This position may work in various environments including office, warehouse, and laboratory settings.

85% inside, climate / noise-controlled office, and 15% in laboratory, warehouse environment, or traveling; lifting to 50 lbs. on occasion. Eye and hearing protection may be required in manufacturing areas; and additional protective clothing may be required when visiting customer sites.

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.