Order Processing & Logistics

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.    
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Overview

The Service Administrator is responsible for the operational and administrative management of the post-sales service process, ensuring efficient information flow between customers, service technicians, and internal company functions.
This role actively supports service planning, reporting, and invoicing activities, contributing to the achievement of high standards in customer service and operational efficiency.

Key Responsibilities

• Enter and update service orders in the ERP system (SAP / C4 CRM)
• Support the Service Manager in planning and coordinating technical service interventions
• Manage service contracts (Service Agreements) and track expiration/renewal dates
• Monitor on-site and off-site technical activities
• Issue service quotations, technical-commercial offers, and supporting documentation
• Prepare technical and administrative documentation post-intervention (technical reports, delivery notes, invoices)
• Assist in monthly reporting of service performance (KPIs, backlog, etc.)
• Maintain constant communication with customers regarding updates, complaints, and spare parts requests
• Archive service-related documentation and manage service tickets
• Serve as an operational interface between the technical team and other internal departments (Finance, Sales, Supply Chain, etc.)
• Coordinate and communicate with the Sales team and the Headquarters for alignment on service offers, strategic accounts, and contract execution

Requirements

• Degree or High school Diploma with minimum of 3 years experience.
• Previous experience in Sales/Service back-office teams.
• Proficiency in Microsoft Office and CRM/ERP such as SAP.

Proposed contract is a for a 6 months fixed contract in our Headoffice in Paderno Dugnano (MI)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requisition ID: 2027