Service Administrator

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.    

SUMMARY

Responsible for administering the tracking of products serviced via computerized ERP system and external tracking matrices. Maintains accurate documentation of goods returned for service. Responsible for continuous contact with customers, sales representatives, and other company personnel via phone, fax, and email. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required. Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. The organization’s leadership promotes collaborative problem-solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required. Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Duties – Level 1:

1. Ensures the prompt and accurate processing and reporting of any documentation within the area of specialization. 
2. Provide alternative options for customer units/repair to attain a short turnaround time.
3. Monitor RMAs throughout the repair cycle to ensure quick turnaround time. 
4. Gathers information and researches problem areas.
5. Main contact for logistics for correcting service parts issues.
6. May assist with the facilitation of the return of equipment at field locations and overseas.

May perform other duties as requested.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, and mobility. Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy. Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization. Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities. We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

Qualifications

Requirements include knowledge of Microsoft Office, Outlook, and Windows as well as general background working with computers and office equipment (copiers, etc.) and accurately performing data entry.

Education and/or Experience

High School graduation/ some college preferred. Not less than two years prior office support experience.  Experience with Microsoft Office is required, as well as excellent verbal and written communication skills. Previous experience in a lead role within a service-related industry is preferred for the Team Lead. Highly self-motivated, detail-oriented person with customer service experience. Experience in a service-related industry is preferred. The position requires a proactive, customer-oriented approach and the ability to respond effectively to customer inquiries with limited supervision.

Language Skills

Essential functions require the ability to read, write, and speak English.

Mathematical Skills

Basic Mathematical skills.

Reasoning Ability

Works on assignments that are semi-routine in nature, where the ability to recognize deviation from accepted practices is required. Normally receives general instruction for routine work, detailed instruction on new assignments. Typically required to use spreadsheets, database queries, presentations, and word processing applications.

Certificates, Licenses, Registrations

Valid Driver's License

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of Microsoft products, ERP System, as well as other common office-type equipment. 

WORK ENVIRONMENT

This position may work in various environments including office, factory, or home settings. Employees who choose to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events. (As applicable)

Pfeiffer Vacuum+Fab Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Michelle Stringer at 757-374-9666,

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