Customer Service Representative

Who are we?

From food packaging to the coating of wafers for microchips, our vacuum solutions can be found in all areas of life and industry.  More than 8000 employees in over 45 countries make up the global Busch group. Flat hierarchies, an entrepreneurial culture and short decision-making paths are what sets us apart.  

The UK business has doubled in size over the last 5 years and is on a path to continue that trajectory.  Engineered vacuum solutions are a central part of this growth strategy, so this role will provide a great development opportunity for someone who combines engineering expertise with business acumen and is motivated to lead positive change.

Join the market leader. Take responsibility. Shape the vacuum world of the future with us.

The Role

As a Customer Service Representative you will be responsible for the delivery of excellent customer service to all customers who contact the Busch Group in the UK.

The role holder will have a varied role ranging from dealing with customer enquires for technical support and spare parts to arranging service engineer appointments. In addition, you'll also work closely with workshop colleagues to update customers on their repair, process orders, whilst also reviewing and dealing with service contracts and quotations.

With a keen eye for detail and high levels of accuracy, the ideal candidate should have a solutions mindset and work to contribute to the continued growth of the business

The main tasks for this role will include, but are not limited to:

• The delivery of exceptional customer service by being pro-active in dealing with enquiries
• Process and monitor orders and seek remedies where an delays may arise

• Produce and provide quotations for service work

• CRM usage

• Coordinate logistics for service orders

• Handling of customer comments and complaints

Your profile

• Excellent Customer Service skills
• Someone who is able to build a rapport and relationships with collegues as well as customers
• A solutions mindset
• Able to work to tight deadlines
• Ability to adapt to change and willingness to learn new skills
• High levels of accuracy and attention to detail
• Strong work ethic
• Ideally qualified to a HNC / HND or have a background technical background

We Offer

• 25 days annual leave per year, plus bank holidays
• Enhanced Maternity, Paternity and Adoption Pay
• Grandparents Leave
• Life Insurance
• Defined Contributions Pension Scheme
• Employee Assistance Program - financial, physical & wellbeing support
• Long term career progression

Why work for the Busch Group

• A truly flexible working culture
• A collaborative, creative and inspiring working environment
• Great training and learning resources.
• Committed to Employee development.
• Generous family leave package, we support you extending your family.

Diversity, Equity & Inclusion

Our people, customers and our candidates represent a wide range of cultures and experiences.  We are passionate about creating a workplace where our people can flourish and succeed regardless of background. 

Busch UK encourages you to bring your authentic self to work as we recognise the importance and benefits of greater diversity, including, but not limited to race, disability, having or not having dependents, social or economic background, religious beliefs, political opinions, age, marital or civil partnership status, sexual orientation and gender.

If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.