Key Account Manager

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too!

SUMMARY

Responsible for managing the overall business relationship with key customers as well as developing new opportunities at targeted accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required.  Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential. 

Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task. 

Establishes a network and schedule of sales calls to customer locations.  Meets with key decision makers at customer locations. Prepare quotes and closes on sales by obtaining proper customer approval, price, terms, and delivery schedules.  Forecast sales volume for assigned key accounts and meets established sales quota.  Provide regular updates of activity and prospects to management.

Supervisory Responsibilities

None.

Duties

1. Responsible for managing the overall business relationship with assigned customers. Works closely with management, engineering, R & D, factory marketing and materials professionals throughout both the customers’ and our organization.
2. Identifies business opportunities and key decision makers at the customers site; develops account strategies; prepares and makes sales presentations; participates in technical meetings utilizing internal resources; negotiates contracts and manages joint technical projects.
3. Reviews customer requirements and presents company products that will fill those needs. Ensures that our company products are specified in customers equipment. Works closely and in partnership with our factories and product development to communicate customers’ needs and requirements.
4. Coordinates new product introductions. Arranges for product demonstrations, plant tours, training events and other activities that promote understanding of company products to customers.
5. Prepares regular progress reports and ensures that data is accurately entered into the company CRM system in a timely and thorough manner.
6. Communicates with other departments and customers to ensure satisfactory customer support.
7. Forecast sales volume for assigned accounts.
8. Meet established sales quotas and revenue goals.
9. Perform other duties as assigned.

Qualifications

Strong organizational and creative problem-solving skills with a strategic mindset. Good planning and technical equipment troubleshooting skills required. In depth knowledge of vacuum technology and company products is highly desired.

Education and/or Experience

Requires B.S. /B.A. degree, preferably in Engineering; M.S preferred. Minimum of 5 years of experience within the industry is necessary.

Language Skills

The ability to communicate in English verbally and in writing is essential. Reports, email correspondence, schedules, are all typical requirements of this position and must be effectively and professionally communicated. This position also serves as a key liaison between the customer and the Company and must articulate critical needs, issues, situations, and plans to keep customer satisfaction high.

Certificates, Licenses, Registrations

Both a valid driver’s license and satisfactory driving record are required at the time of hire and periodically thereafter.

Work Environment

This position may work in various environments including office, factory or home settings. Employees who are authorized to work from home are expected to comply with all company requirements for core work hours or in-person attendance at company meetings or events.

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Christina Feeney at 603-305-2629.