Service Technician

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too!

SUMMARY

The Service Technician is responsible for maintaining customer relationships through open communication and support of Pfeiffer Vacuum equipment, integrated products and solutions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Exercise of judgment, discretion, and tact in all business matters and business relationships is required.  Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.  The organization’s leadership promotes collaborative problem solving in both formal and informal work teams. Participation in and contribution to teamwork within the organization is required.  Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

Supervisory Responsibilities:

None

Duties:

1. Primarily contribute to the after-sales support of air leak detection equipment including repair, maintenance, failure analysis and inquiries to ensure customer satisfaction.
2. Support of Custom Engineered Vacuum Systems (CEVS).
3. Work with cross-functional teams to support all customer requests.
4. Occasional travel to customer locations for support of onsite requests.
5. Support requests for service quotes.
6. Responsible for completion of in-house service jobs.
7. Support service month end closing activities.
8. Generate and track calibration certificates, data and documents.
9. Maintain ISO metrics, service reporting, and customer feedback.
10. Communicate effectively with other departments and customers in a timely manner to ensure satisfactory customer support.
11. Perform other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Tasks require walking, sitting, bending, reaching, mobility, and occasional lifting. Ability to sit or stand for extended periods of time and move intermittently throughout the day. Ability to lift 50-70 lbs. Work requires computer skills (word processing, spreadsheet, presentations and data-entry), attention to detail and accuracy.   Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job. Secondary duties with added requirements may be assigned from time to time.

POSITION REQUIREMENTS

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization.  Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities.  We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

General Qualifications:

Strong self-motivation and ability to work independently, extreme attention to detail, and creative problem solving are required.  Ability to manage multiple projects simultaneously. The ability to work under tight and frequently changing deadlines in a dynamic business environment is necessary.  Strong organizational and creative problem-solving skills as well as good planning and technical equipment troubleshooting skills required.

Education and/or Experience

• Associate’s degree, preferably in Mechanical discipline or demonstrated mechanical aptitude and success in mechanical problem solving and understanding of basic mechanical engineering principles.
• 1-3 years experience in calibration, quality control or related field
• Hands-on experience in service work and maintaining positive customer relationships.
• Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Software experience is preferred.
• Must be willing to travel up to 35%. May be required to travel internationally to provide global support/training of all Busch Group products.

Language Skills

The ability to communicate in English verbally and in writing is essential.  Reports, email correspondence, schedules; are all typical requirements of this position and must be effectively and professionally communicated.

Mathematical Skills

Strong math skills preferred.

Reasoning Ability

Must be able to multitask and operate in a fast-paced environment while maintaining a disciplined approach to oversee all process related needs. The ability to understand the company’s needs and requirements is essential.  Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.

Certificates, Licenses, Registrations

Valid driver’s license and satisfactory driving record are required at the time of hire and periodically thereafter.

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of an ERP system and Microsoft Office products.

WORK ENVIRONMENT

This position will work both in an office & lab environment at various facilities throughout the organization.

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Christina Feeney at 603-305-2629.