Field Service Supervisor

Date:  Jul 21, 2025
Location: 

Hillsboro, OR, US, 97124

Category: 

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future. Apply now and make our success story yours too!

 

 

SUMMARY

 

Responsible for the day-to-day operations and supervision of a team of field service engineers who have a focus on supporting customers at assigned accounts.  Plan, direct, supervise, and evaluate work flow.  Develop and maintain positive customer and employee relations and coordinates company functions to assure quality and timely delivery of services and products. Responsible for the day-to day application of organizational policies and procedures. Coordinate work activities of field service engineers to achieve the volume, quality, and professionalism expected to meet customer requirements.  Oversee the communication between customers and the field service engineers and supervises the resolution of administrative issues.  Will train and assist less experienced staff and coach field service engineers on how to effectively handle more difficult repairs and issues.

 

Responsible for performing the on-site, troubleshooting, repair and preventive maintenance of Pfeiffer equipment installed at the customer sites.

 

This position requires employee abide to all customer requirements for entry and badging for site access. Including but not limited to completing all required safety and security classes or trainings, or any other specific requirements from the customer to maintain access to the customer facility.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Exercise of judgment, discretion, and tact in all business matters and business relationships is required.  Strong interpersonal skills and the ability to maintain clear and cooperative working relationships with co-workers and demonstrate regular attendance and punctuality are essential.  The organization’s leadership promotes collaborative problem solving in both formal and informal work teams.  Participation in and contribution to teamwork within the organization is required. Necessary interpersonal skills include being a self-starter, motivated, creative, flexible, self-confident, deadline oriented and able to multi-task.  Employees must follow all quality and safety procedures of the company, including those at customer sites if applicable, and must abide by the corporate Code of Conduct in all situations.

 

 

Supervisory Responsibilities

Provides direct supervision to the Field Service Engineers at their assigned location(s).

 

Duties

  1. Plans, directs, supervises and evaluates work flow to achieve the volume and quality expected in order to meet customer requirements.  This also includes hiring decisions, performance management and counseling, and recommendations regarding salary changes.

 

  1. Assures that the day-to-day FSR’s and associated paperwork are processed in an accurate and timely manner in accordance with corporate guidelines.

 

  1. Ensures appropriate departmental coverage for all shifts using organizational policies and ADP Workforce scheduling software.

 

  1. Provides operational training to entry-level employees and continues to monitor FSR’s and associated paperwork along with individual staff performance to ensure that accuracy and response standards are maintained.

 

  1. Resolves production, shipping, scheduling problems.  Keeps abreast of customer service problems and needs and communicates them to the Senior Tech Support Manager.

 

  1. Helps to support on-site inventory and management of this inventory.  

 

  1. Updates or creates all written documentation required by customer. Includes SOP or checklists required for FSE to complete their work in a consistent and safe manner.  

 

  1. Communicates (verbally and in writing) in a positive and supportive manner to both external and internal customers.  Demonstrates thorough professionalism and polish.

 

  1. Communicates effectively with customers engineering and support staff.

 

  1. Provides updates to customers management about Pfeiffer performance and mutually agreed upon goals. 

 

  1. Yearly review of required training and performance of all employees to meet customer requirements.

 

  1. Responsible for 6S of all Pfeiffer assigned office spaces and storage areas. 

 

Other duties as required.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Tasks require walking, sitting, bending, reaching, mobility, frequent lifting and pushing/pulling.  Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy.   Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job.

 

Additionally, must be able to manipulate small and large tools to test, repair perform PM’s on Pfeiffer equipment as needed.  The person in this job must be able to lift tools and equipment weighing up to sixty pounds.  The position requires regular lifting of 25 pound equipment plus frequent pushing of heavy equipment that is mounted on wheels.  The position requires the ability to stand most of the day and to be able to maneuver equipment into the correct spot at the customer’s facility. 

 

Secondary duties with added requirements may be assigned from time to time.

 

 

 

POSITION REQUIREMENTS

 

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization.  Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities.  We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

 

General Qualifications:

Strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required.  Ability to work under tight deadlines in a dynamic group environment is necessary. Experience in vacuum technology is essential, as is knowledge of the field service type requirements that this position will support.

 

Education and/or Experience

Bachelor’s degree preferred.  Typically requires three to five years of experience in a Semiconductor based service capacity, and in an industrial/office work environment.  In depth knowledge of Semiconductor industry along with the knowledge of the Pfeiffer equipment is a plus. Experience with Microsoft Office is required, as well as excellent verbal and written communication skills. Highly self-motivated, detail oriented person with service experience. Desire and ability to assume a leadership role as the go to person for daily processing related task in a high volume, service oriented repair center is needed. Effective supervisory related  skills that  include active listening, training ability, and experience in performance evaluation and modification, coaching/mentoring and career development are highly desired

 

Language Skills

The ability to communicate in English verbally and in writing is essential.  Reports email correspondence, schedules, are all typical requirements of this position and must be effectively and professionally communicated.  This position also serves as a key liaison between the customer and the Company and must articulate critical needs, issues, situations, and plans to keep customer satisfaction high.

 

Mathematical Skills

Basic mathematic skills

 

Reasoning Ability

The ability to understand the customers’ requirements and plan the support strategy is essential.  Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.

 

Certificates, Licenses, Registrations

Valid Driver’s License.

 

TOOLS AND/OR EQUIPMENT

This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment.  The Field Service Engineer is also a leading authority on the proper assembly and maintenance of the Company’s equipment.

 

 

WORK ENVIRONMENT

 

This position will work at the customer’s site to support the Company’s employees and the customer’s representatives.

 

Pfeiffer Vacuum V&E is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

 

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact Danielle Clair at 530-841-9150.

 

 

Applicants must be able to work in the United States without sponsorship.

We participate in E-Verify.

 

EEO/AA/M/F/Veteran/Disabled


Nearest Major Market: Portland Oregon