Field service technician

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.    
Apply now and make our success story yours too!
 

Key Responsibilities

• Technical Service: Perform on-site installation, routine preventive maintenance, and urgent repairs for complex machinery.
• Troubleshooting: Diagnose mechanical, electrical, or software errors and implement effective solutions.
• Customer Support: Provide technical training to clients on equipment operation and upkeep, ensuring they understand how to use products effectively.
• Documentation: Create detailed service reports, documents repair processes, PID, instruction manual and spare parts list interpretation, able to follow work repair instructions
• Resource Management: managing inventory of replacement parts and specialized tools.
• Root cause analysis and perform vacuum check to identify new business opportunities.
• Technical advice to customers
• Present and convince the customer for the benefits of original spare parts, services, maintenance contracts and other Service Products
• Work according to DIN EN ISO 9001, implementation of the LEAN methodology
• Independent execution of the repair or cooperation with the central workshops as required
• Intensive customer contact and associated regional travel activity, occasionally also on weekends

Qualifications

Mechanical or mechatronics background, electrical qualification is an advantage

•     Professional experience in vacuum pumps and the field servicing industrial customers

•     Knowledge of English is an advantage

•     Basic computer, e-mails, and MS-Office skills

•     Sense of urgency, responsibility, reliability, commitment, independence, flexibility

•     Willingness to travel, even on the weekends when necessary

•     Customer oriented, ability to make product demonstration and solution selling

•     Ability to convince the customer of the importance on using original spare parts

•     At least one year of experience in the field

•     Interest or experience in vacuum technology

•     Independent way of working

•     Strong ability to work in a team

•     High service orientation

💼 Your benefits

⚖️ Work-life balance & well-being

• Schedule: Monday – Friday (08:30 – 16:30) with hybrid option to WFH 4 days/month.
• Employee shuttle service from HCMC.
• 14 days annual leave + 1 fully paid day off for Christmas.
• Premium healthcare insurance package.
• In-depth health check package
• Modern pantry with free coffee.
• On-site sports & entertainment (badminton, table tennis, foosball, darts...)
• Birthday gift/ celebrations.
• Free lunch provided in air-conditioned canteen.

💰 Comprehensive financial rewards

• Competitive salary aligned with market standards.
• 100% salary payment during the probation period.

• Social Insurance contributions paid on the full gross salary.

• • Monthly KPI bonus, lucky money, 13th-month bonus, and annual performance bonus tied to company performance.
• Childcare allowance.

🚀 Growth & culture

• Continuous learning with in-house training and an annual budget dedicated to your external skill development.
• A friendly, collaborative international environment with annual team-building trips and Year-End parties.

#LI-HN1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.