Field Service Engineer

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by the highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.

We have in immediate opportunity available for a Field Service Engineer based in San Jose, CA. 

The Field Service Engineer is responsible for performing onsite and in-house installations, as well as servicing and repairing complex equipment and systems.  Experience with high vacuum technology and field service experience is essential.

Job Responsibilities 

• Uses a wide range of hand and power tools, measuring devices, meters, and scopes to install, test, trouble shoot, and repair equipment. 
• Reviews customer requirements and discusses solutions with the account team.
• Provides technical and service support to customers.
• Works with account team to ensure maintenance contracts are fulfilled.
• Responsible for onsite inventory levels and accurate equipment documentation.
• Maintains accurate service records and provides regular status updates.
• Retrieve data from Pfeiffer equipment failures, use supplied software tool to analyze data for root cause analysis.
• Work directly with PVSAS Tech Support group to develop corrective actions or CIP’s.
• Develop training documents on new procedures and tasks.
• Proven and dedicated customer support and willingness to do whatever it takes to support our customers.  
• Willing and able to travel to customer sites and support Pfeiffer Equipment.

General Qualifications

Independently motivated, responsive, strong organizational and creative problem solving skills as well as good planning and technical equipment troubleshooting skills required.  Ability to perform under tight deadlines in a dynamic group environment without direct supervision is necessary. Experience in high vacuum technology is essential as is knowledge of the field service type requirements that this position will support.

Education and/or Experience

• Associate’s degree, preferably in an Electronics discipline or at least five years of related experience.
• Intermediate level of mechanical and electrical troubleshooting skills

Language Skills

• The ability to communicate in English verbally and in writing is essential.  Reports email correspondence, schedules, etc, must be effectively and professionally communicated.  This position also serves as a key liaison between the customer and the Company and must articulate critical needs, issues, situations, and plans to keep customer satisfaction high.

Mathematical Skills

• Scheduling of product installations and maintenance are all requirements of this position.

Reasoning Ability

• The ability to understand the customers’ requirements and plan the support strategy is essential.  Must be able to solve both practical and complex problems and deal with a variety of factors in situations where only limited standardization exists.

Certificates, Licenses, Registrations

• This position requires frequent travel to and from the customer site.  A valid driver’s license and satisfactory driving record are required at the time of hire and maintained thereafter.

Travel Requirements

• Additional travel to support secondary customer accounts both in and out of the immediate region; up to 30%.  Eligibility for International travel is required as factory training (France, Germany) will be provided as necessary. 

TOOLS AND/OR EQUIPMENT

• This position uses a computer extensively with demonstrated abilities in the use of Microsoft products as well as other common office type equipment.  The Field Service Engineer is also a leading authority on the proper assembly and maintenance of the Company’s equipment.

WORK ENVIRONMENT

• This position will work at the customer’s site primarily in a Semiconductor manufacturing environment.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Tasks require walking, sitting, bending, reaching, mobility, and frequent lifting.  Work requires computer skills (word processing, spreadsheet, and data-entry), attention to detail and accuracy.   Communication skills including listening and speaking are required for interaction with other employees, vendors, and customers. Strong interpersonal skills, the ability to balance multiple tasks and any stress associated with the duties and responsibilities of this position are essential requirements in the performance of this job. Daily travel by car is required to support both the needs of the customers and internal personnel.  Travel by air may be required to support customer base.
• Additionally, must be able to manipulate small and large tools to make both fine and major adjustments to intricate test apparatus and equipment.  The person in this job must be able to lift tools and equipment weighing up to sixty pounds.  The position requires regular lifting of 25-pound equipment plus frequent pushing of heavy equipment that is mounted on wheels.  The position requires the ability to stand most of the day and to be able to maneuver equipment into the correct spot at the customer’s facility. 

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization.  Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities.  We expect that our company values of open-mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation, please contact Michelle Stringer at 757-374-9666.

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