Customer Services Specialist

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.    
Apply now and make our success story yours too!
 

Job summary

Ensure timely and accurate customer service while proactively coordinating and challenging information received from the Supply Chain team (OTD, shipment, shipping plan, production plan). The goal is to validate all data before communicating with customers, enhancing customer experience and supporting Sales operations effectively.

Key Responsibilities

Customer Services

• Receive customer inquiries, issues, and feedback from internal clients or distributors.
• Provide information on products, order status, and delivery timelines.
• Coordinate with Sales, Order Processing, S&OP, and Supply Chain to resolve issues promptly.
• Monitor delivery progress and proactively update customers on changes.
• Handle after‑sales requests: returns, warranty, complaints.
• Maintain customer satisfaction and nurture long‑term relationships.

Sales Support

• Support Sales team with quotations, contracts, documentation, and product information.
• Update sales programs, promotions, and pricing policies.
• Follow up on pending sales activities, orders, and KPI items.
• Assist in data input and sales record maintenance when needed.
• Prepare daily/weekly/monthly performance and sales summary reports.

Order Follow‑up & Cross‑Functional Coordination

• Act as a central communication point between Sales, CS, Order Processing, S&OP, and Supply Chain.
• Ensure information accuracy and alignment across departments.
• Propose solutions for risks such as stock shortages or delivery delays.
• Participate in internal meetings to update customer and order status.

Reporting & Administration

• Prepare periodic reports: CS KPI, customer satisfaction, order progress, inventory status.
• Update and maintain customer/order databases according to procedures.
• Support administrative tasks related to Customer Service and Sales.

Qualifications

• College/University degree in Supply Chain, Business Administration, Logistics, or related fields.
• Experience in Customer service, Sales admin, or Order processing is preferred.
• Excellent knowledge of supply chain and Order‑to‑cash workflow.
• Strong English communication and interpersonal skills.
• Problem‑solving and issue‑handling ability.
• Proficient in Excel, SAP/CRM, and reporting tools.
• Able to work under pressure and manage multiple tasks.
• Capable of preparing concise daily, weekly, and monthly reports.
• Clear communication and strong collaboration with cross‑functional departments.
• Internal service mindset, providing timely support to Sales and Customer service.
• Able to provide basic guidance to new team members on processes and system usage.
• Proactive reporting of discrepancies and operational risks.

Your benefits

• Schedule: Monday – Friday (08:30 – 16:30) with hybrid option to WFH 4 days/month.
• Employee shuttle service from HCMC.
• 14 days annual leave + 1 fully paid day off for Christmas.
• Premium healthcare insurance package.
• In-depth health check package
• Modern pantry with free coffee.
• On-site sports & entertainment (badminton, table tennis, pickleball, football, foosball, darts...)
• Birthday gift/ celebrations.
• Free lunch provided in air-conditioned canteen.
• Competitive salary aligned with market standards.
• 100% salary payment during the probation period.

• Social Insurance contributions paid on the full gross salary from probation period time.

• • Monthly KPI bonus, lucky money, 13th-month bonus, and annual performance bonus tied to company performance.
• Childcare allowance.
• Continuous learning with in-house training and an annual budget dedicated to your external skill development.
• A friendly, collaborative international environment with annual team-building trips and Year-End parties.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requisition ID: 3370