Customer & Project Quality Specialist

Since 1890, Pfeiffer Vacuum has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than 20 sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by highest quality standards. It is our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.    
Apply now and make our success story yours too! 

Job summary

Analyze, assess, and consolidate customer quality requirements. Coordinate and handle customer complaints and feedback. Establish new customer requirements and standards to be integrated into the quality management system. Participate in and implement new product and process projects from customers.

Key Responsibilities

• Participate in investigating, analyzing, and proposing immediate and preventive actions for customer complaints. Participate in customer meetings regarding quality, projects, training, etc.
  Participate in or implement new projects related to new products and processes.
• Collect new customer requirements and update them into internal procedures. Ensure that the newly updated requirements are implemented quickly and effectively.
• Approve new FAI production orders before manufacturing and approve FAI products after completion.
• Conduct risk assessments, FMEA, propose measurement and testing plans, and develop control plans for new products and processes.
• Participate in training and provide guidance to relevant departments on new products and processes.
• Coordinate with departments to drive continuous improvement, and participate in internal and customer audits.

Qualifications

• Bachelor's degree in Automation Mechatronics, Electrial Engineering, Mechanial Engineering, Industrial Engineering or a related field.
• Knowledge in PPAP, APQP, SPC, MSA, FMEA, 7 QC tools and measuring device.
• Strong technical understanding, especially regarding assembly requirements, mechanical machining, and cleanroom standards.
• A systematic and logical approach, as well as technical thinking. Strong project management skills, including planning, execution, monitoring, and cross‑functional coordination.”
• Safe handling of computer equipment. Experienced in using SAP/ ERP systems.”
• Independent, reliable way of working and willing performance.
• Goal-oriented, flexible, motivated, team-oriented.
• Good command of both spoken and written English.

💼 Your benefits

⚖️ Work-life balance & well-being

• Schedule: Monday – Friday (08:30 – 16:30) with hybrid option to WFH 4 days/month.
• Employee shuttle service from HCMC.
• 14 days annual leave + 1 fully paid day off for Christmas.
• Premium healthcare insurance package.
• In-depth health check package
• Modern pantry with free coffee.
• On-site sports & entertainment (badminton, table tennis, foosball, darts...)
• Birthday gift/ celebrations.
• Free lunch provided in air-conditioned canteen.

💰 Comprehensive financial rewards

• Competitive salary aligned with market standards.
• 100% salary payment during the probation period.

• Social Insurance contributions paid on the full gross salary.

• • Monthly KPI bonus, lucky money, 13th-month bonus, and annual performance bonus tied to company performance.
• Childcare allowance.

🚀 Growth & culture

• Continuous learning with in-house training and an annual budget dedicated to your external skill development.
• A friendly, collaborative international environment with annual team-building trips and Year-End parties.

#LI-HN1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Requisition ID: 2729