Supervisor - Austin Service Center

Since 1890, Pfeiffer Vacuum, part of the Bush Group,  has been shaping the vacuum industry with groundbreaking innovations. Every day, over 4,000 employees at 10 production sites and more than twenty sales and service companies worldwide give everything for our customers. With our comprehensive portfolio, we offer solutions for all types of vacuum applications. We are not only driven by the highest quality standards, but it is also our vision to be the most sustainable and fastest growing market player in our industry to drive technology for a sustainable future.

We have an immediate opportunity available for a Service Center Supervisor in Austin, Texas.  The work schedule is M-F 7am-3pm.  The target starting pay range for this position is $65-85K per year, depending on qualifications, skills, and relevant experience.  

A Pfeiffer Service Center Supervisor is responsible for the day-to-day operations and supervision of a team of service technicians who have a focus on repairing dry vacuum pumps.  Plan, direct, supervise, and evaluate workflow.  Develop and maintain positive customer and employee relations and coordinates company functions to assure quality and timely delivery of services and products. Responsible for the day-to-day application of organizational policies and procedures. Coordinate work activities of service technicians to achieve the volume, quality, and professionalism expected to meet operational requirements. 

Job Responsibilities

• Plans, directs, supervises and evaluates workflow to achieve the volume and quality expected in order to meet operational requirements.  This also includes hiring decisions, performance management and counseling, and recommendations regarding salary changes.
• Assures that the day-to-day receipt of repair work orders from customers are processed in an accurate and timely manner in accordance with corporate guidelines.

• Ensures appropriate departmental coverage for all shifts using organizational policies and ADP Workforce scheduling software.
• Provides operational training to entry-level employees and continues to monitor orders processed and individual staff performance to ensure that accuracy and response standards are maintained.
• Resolves production, shipping, and scheduling problems.  Keeps abreast of customer service problems and needs and communicates them to the Austin Service Manager. 
• Communicates (verbally and in writing) in a positive and supportive manner to both external and internal customers.  Demonstrates thorough professionalism and polish.
• Develop production schedule and perform Gemba walks to ensure compliance
• Oversee and verify correctness of Failure Analysis and conduct Warranty evaluations
• Participate in proactive team efforts to achieve departmental and company goals and objectives
• Lead and/or assist the implementation and maintenance of 5S and Lean activities to improve flow and reduce waste
• Work with a high level of initiative, maturity, organization & cleanliness, productivity, attitude, attendance, and leadership
• Perform routine preventive maintenance on shop equipment in all areas and maintain the 5S system and cleaning schedule
• Assist with warehouse inventory and shipping functions as needed or directed
• Ability to safely and productively operate material handling equipment including but not limited to forklifts, battery powered pallet jacks, etc.
• Disassembly of all company products and prepare documentation for estimation
• Encourage and implement process improvement ideas to Management
• Participate in the evaluation, testing, and documentation of assembly methods and procedures
• Use company vehicles to drop off and pick up parts and supplies from local vendors such as machine shops and coaters
• Domestic travel, as required, to support field service activities
• Domestic or International travel, as required, for product specific training

Required Experience

• Associate’s Degree (two-year college or technical school) Preferred, Field of Study: Business, Industrial Technology or related degree: Preferred
• Computer Skills: Proficient in Microsoft Office: Required
• Experience with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management): Preferred
• Lean Training: Preferred
• Certifications & Licenses: valid driver’s license with driver history that meets Busch insurance standards

Personal Qualifications

• Minimum of 18 months of related experience in an industrial or manufacturing environment
• Ability to or experience in providing leadership through example and ability to motivate and influence others to perform their jobs effectively
• Proactive and ability to work autonomously
• Knowledge and understanding of technical/mechanical concepts and good mechanical aptitude
• Must be goal oriented and possess the ability to alter course when necessary to achieve production goals
• Must be detail, safety and customer-oriented
• Good decision making and problem-solving abilities
• Good work values, ethics and integrity, and ability to influence your team to demonstrate the same
• Excellent English oral and written communication skills

Job Requirements

• Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
  • Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
• Must pass respirator fit test (annual retesting required)
  • Must be willing to maintain facial hair to a minimum for respirator fitment
• Must be willing and able to utilize all required PPE
• Must possess a valid driver’s license

Physical Requirements

• • Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
  • Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 25lbs
  • Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 50lbs
  • All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Company Values

Pfeiffer Vacuum believes that we are all suppliers and customers of someone in our organization.  Our employees must be able to demonstrate this customer-centric belief - which means that you are value-adding, reliable, performance-driven, innovative, service-minded and agile – in all of their business activities.  We expect that our company values of open mindedness, trust, communication, thinking strategically/being creative, being courageous, accountable and humble, ethical sensitivity/compliance, resilience/facing diversity and fostering a culture of empowerment, engagement and collaboration will drive the actions of our employees.

Benefits & Opportunities 

Pfeiffer Vacuum offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!   

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company.  Busch values promoting from within! 

Pfeiffer Vacuum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

If you are an individual with disabilities who needs accommodation, please contact Michelle Stringer at 757-374-9666.

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