Technical Support Representative

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

Busch Vacuum Solutions has an immediate, direct-hire opportunity open for a Technical Support Representative at our service center in Virginia Beach, Virginia! This is not an information technology (IT) position.

The Technical Support Representative provides troubleshooting and technical/mechanical for Busch’s vacuum and low-pressure pumps, compressors, and blowers. In addition, they will participate in the handling of the warranty claim process. 

Qualified individuals, with experience in customer service, inside sales, or mechanical/technical support, and ideally vacuum pump experience or knowledge should apply now for an opportunity to find out why Busch is an amazing place to work!

Job Responsibilities

• Daily interaction with external and internal customers to provide basic mechanical/technical support for our industrial equipment
• Handle all incoming and outgoing calls, emails, and other requests for service, technical and warranty support
• Promptly respond to customer requests and act as a liaison between the customer and internal departments including Sales, Engineering, and Operations
• Proactively support the customer to resolve technical problems quickly, requests for field support, service, or warranty inquiries
• Follow internal processes for warranty claim handling and other processes, as they apply to the team and/or job function
• Document customer activity, interaction, problems, and resolutions in the company’s Customer Relationship Management (CRM) system
• Coordinate efforts and assist Regional Sales Managers, Field Service Specialists, and Sales Channel Partners with basic technical support
• Provide feedback to internal departments on product-related issues

Required Experience

• 3 plus years of inside sales, service, customer service, or mechanical/technical support: Required
• Associate degree (two-year college or technical school): Preferred
  • Field of Study: Industrial Technology, Mechanical Engineering, or related: Preferred
• Computer skills: Intermediate knowledge of computers and Microsoft Office software, Enterprise Resource Planning (ERP), and Customer Relationship Management (CRM) systems: Preferred

Personal Qualifications

• Must be detail, safety and customer-oriented
• Must have a high mechanical/technical aptitude and the ability to learn complex mechanical/technical equipment
• Basic electrical knowledge is highly preferred
• Must be very organized, have sound decision-making ability, and display good judgment
• Must have excellent listening and oral and written English communication skills

Job Requirements

• Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
• Must be willing and able to utilize all required PPE

Physical Requirements

• Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
• Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 25lbs
• Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 50lbs
• All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Benefits & Opportunities

Busch Vacuum offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! 

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company.  Busch values promoting from within!

Work Environment

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Why work for Busch Vacuum?

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch.  We welcome all talents, regardless of education, age, gender, or nationality; worldwide.