Service Coordinator

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling. 

Busch Vacuum has an immediate direct-hire opportunity open for a Service Coordinator at our service center in Virginia Beach, Virginia! 

The Service Coordinator will provide exceptional customer support and perform a variety of administrative and order-processing tasks to ensure the flow of the repair process runs smoothly. This role provides communication between service, operations, sales, and the customer.

If you are an enthusiastic customer service administrative professional with experience in a production or manufacturing environment, apply NOW for an opportunity to find out why Busch Vacuum is an amazing place to work!

Job Responsibilities

• Provide exceptional customer service and support by responding to or coordinating all inquiries via phone, email, and in person, in an expedient and professional manner
• Serve as the primary point of contact for Service-related calls that come into the Busch LLC facility
• Contact vendors, customers, and other Busch LLC departments to follow up on outstanding requests and/or documentation
• Maintain the repair schedule daily and provide status updates to customers and applicable departments within Busch LLC
• Manage the processing of orders received via telephone, fax, mail, or the Internet, in a timely and accurate manner, while obtaining the appropriate level of information and documentation in order to execute the request
• Develop and maintain a strong operating knowledge of Enterprise Resource Planning (ERP) including the ability to enter customers, open orders, determine the order and/or shipping status, evaluate inventory status, research, and enter parts, invoice, and issue credits
• Communicate effectively with the required department to ensure parts can be researched and entered in orders, expedite requests can be fulfilled, and other order processing needs can be fulfilled quickly and efficiently
• Work with Field Service and Regional Sales Managers to coordinate the resolution of customer issues and to help increase growth and customer satisfaction in their respective territories
• Assist others with administrative or clerical tasks
• Provide backup support for phone calls, tasks, and other job duties as needed
• Prepare reports, quotations, or other summaries and analyses as requested
• Acquire and maintain an understanding of the general processes, business practices, and products within Busch
• Seek continuous process improvements to enhance department productivity, customer satisfaction, and service performance
• Enter workshop employee labor hours from labor sheets
• Follow-up on Maintenance Service Orders (MSOs) including issuing letters of abandonment
• Train all new staff in the operation of the telephone system and office equipment
• Notify the Service Center Manager in the event of office equipment or break area issues and coordinate proper entities to affect repair or replacement as directed
• Keep a record of staff and visitors signing in and out of the Service Center
• Responsible for ensuring that the visitor's book and staff movement sheets are removed from Reception and taken to the outside meeting point in the event of an emergency
• Process and deliver internal and external mail daily, and deliveries (UPS, FedEx, etc.)
• Process invoices and prepare paperwork to ensure costs are allocated to the relevant departments
• Provide office supplies for staff and maintain adequate stocks (ordering new supplies, identifying new suppliers, and obtaining the best price)
• Provide administrative and general support to the Service Center Manager
• Provide logistical support to meetings held in the conference/training rooms, including preparation of the rooms, and assisting in arrangements for catering provisions
• Participate and assist in the facilitation of weekly, monthly, and annual service meetings

Required Experience

• 2+ years of secretarial/administrative and/or clerical experience: Required
• 2+ years of experience in a customer service environment: Required
• Experience working in a production/manufacturing environment: Preferred
• Computer Skills: Proficient in Microsoft Office, prior experience with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management), and database management: Preferred
• High School Graduate or General Education Degree (GED): Required
• Associate's Degree (two-year college or technical school): Preferred

Personal Qualifications

• Must be customer and detail oriented
• Must possess strong written and oral English communication skills
• Must possess a high degree of integrity, accountability, and dependability

Job Requirements

• Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
• Must be willing and able to utilize all required PPE

Physical Requirements

• Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 25lbs
• Occasional climbing, squatting, kneeling, bending, reaching outward and/or above the shoulder, and lifting/carrying/pushing pulling up to 50lbs
• All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Benefits & Opportunities

Busch Vacuum offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! 

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company.  Busch values promoting from within!

Work Environment

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Job duties are office and manufacturing/warehousing environment based
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Why work for Busch Vacuum?

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. From machinist to manager, from mechanical engineering to marketing, from Maulburg to Montreal. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.