Inside Sales Specialist

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

Busch Vacuum Solutions has an immediate direct-hire opportunity open for a Regional Sales Manager for Massachusetts. Residency in Massachusetts is required. This position requires up to 75% travel with moderate overnight travel. 

The Regional Sales Manager is responsible for the management of all sales activities within their assigned geographical territory. This position is responsible for developing and delivering annual sales growth of Busch products and services in compliance with the strategic plan, as outlined by the US Sales Director.

If you are self-driven, with a technical sales acumen for capital equipment and applicable equipment/customer experience listed below, apply NOW for an opportunity to find out why Busch is an amazing place to work!

POSITION SUMMARY

The Inside Sales Representative (ISR) drives revenue by proactively engaging customers to promote service solutions including field service contracts, in-house equipment repairs, and spare parts kits. With a strong customer service focus, the ISR responds to inbound inquiries, identifies upselling opportunities, and converts spare part requests into service sales. This role is pivotal in driving customer retention and maximizing service revenue.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions Statement(s)

Customer Engagement & Sales Growth

• Respond quickly and professionally to customer requests via phone, email, and web sources.
• Proactively upsell service products such as field service maintenance contracts, first party service repairs, and spare parts kits.
• Follow up on recent spare parts quotes to close additional service business.

Quoting & CRM Excellence

• Generate accurate and timely quotes for spare parts and products using SAP/CRM.
• Log all customer interactions, opportunities, and quotes in CRM to ensure transparency and forecast accuracy.

Service-Focused Collaboration

• Partner with Sales Managers, Service Center Coordinators, and Field Service Coordinators  to ensure seamless handoff and fulfillment of service products.
• Support Sales Managers and Business Development Managers by identifying service leads from spare parts or equipment inquiries.

Customer Education & Relationship Building

• Clearly communicate the value of Busch service preventative maintenance contracts, and Busch first party repairs in support of customer uptime and cost savings.
• Educate customers on lifecycle costs and benefits of proactive service planning.
• Maintain strong customer relationships through consistent follow-up, service reminders, and excellent after-sales support.

Process Improvement & Feedback

• Provide input to refine service workflow, quoting processes, and customer communication best practices.
• Share customer insights with marketing and product marketing managers to improve service packaging and promotions.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight
• Analytical Skills – Examines data to grasp issues, draw conclusions, solve problems, and process into meaningful data
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Customer Focus – Builds and maintains customer satisfaction with the products and services offered by the organization
• Customer Oriented – Ability to serve both external and internal clients by focusing on meeting client’s needs, understanding their concerns, and seeking to build trust
• Diversity Oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type
• Relationship Building – Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect
• Reliability – The trait of being dependable and trustworthy
• Teamwork – Ability to give and receive team member assistance in working toward a common goal with a positive spirit

SKILLS & ABILITIES

Education:

Bachelor's Degree (four-year college or technical school) Preferred

Experience:

• 2+ years of inside sales or customer support experience, ideally in industrial equipment or services.
• Strong customer service orientation with ability to handle multiple tasks in a fast-paced environment.

Computer Skills:

• Proficiency with CRM and ERP systems such as Salesforce or SAP.

Other Requirements:

Clear communication skills with an ability to explain technical service offerings in customer-friendly terms.

Benefits & Opportunities

Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! 

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company. Busch values promoting from within!

Work Environment

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Why work for Busch Vacuum Solutions?

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.

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