Customer Service Representative

Who are we?

From food packaging to the coating of wafers for microchips, our vacuum solutions can be found in all areas of life and industry.  More than 3800 employees in 45 countries make up the global Busch family. Flat hierarchies, an entrepreneurial culture and short decision-making paths are what sets us apart.  

The UK business has doubled in size over the last 5 years and is on a path to continue that trajectory.  Engineered vacuum solutions are a central part of this growth strategy, so this role will provide a great development opportunity for someone who combines engineering expertise with business acumen and is motivated to lead positive change.

Join the market leader. Take responsibility. Shape the vacuum world of the future with us.

The Role

As a Customer Service Representative, yo uwill be responsible for the delivery of excellent customer service to all customers who contact Busch UK. Working closely with our solutions team you will support our customers with effective and efficient information, whether that be on the phone or in written form by way or quotes for spare parts or general enquiries.

The main tasks for this role will include, but are not limited to:

• Pro-actively handling all enquires received
• Timely and accurate generation of quotations
• Process and monitor customer orders whilst ensuring the customer is always kept up to date of the latest delivery dates
• Where appropriate, dealing with complaints and if applicable, escalting these accordingly

Your profile

• Excellent customer service skills
• Self motivated
• High levels of accuracy
• Flexible
• Pro-active

We Offer

• 25 days annual leave per year, plus bank holidays which increases with length of service
• Enhanced Maternity, Paternity and Adoption Pay
• Grandparents Leave
• Life Insurance
• Defined Contributions Pension Scheme
• Employee Assistance Program - financial, physical & wellbeing support
• Employee discount shopping platform
• Generous workwear allowance
• Long term career progression

Why work for Busch UK

• A truly flexible working culture
• A collaborative, creative and inspiring working environment
• Great training and learning resources.
• Committed to Employee development.
• Free on-site parking
• Generous family leave package, we support you extending your family.

Diversity, Equity & Inclusion

Our people, customers and our candidates represent a wide range of cultures and experiences.  We are passionate about creating a workplace where our people can flourish and succeed regardless of background. 

Busch UK encourages you to bring your authentic self to work as we recognise the importance and benefits of greater diversity, including, but not limited to race, disability, having or not having dependents, social or economic background, religious beliefs, political opinions, age, marital or civil partnership status, sexual orientation and gender.

If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.