Area Service Manager - Hyderabad

Come Grow with Us – Whether it is creating green energy, developing life-saving medicine, or enabling nano-technology, the Intelligent use of vacuum is essential in tackling the challenges of our future.

As diverse and boundless as the world of vacuum is, so are the jobs and opportunities at Busch. This is the career you’ve been looking for. Joining the Busch team means working in a family owned, fast paced, and innovative team environment supported by over 3500 professionals in 44 countries across the globe.

We are the premiere designer and manufacturer of industrial vacuum pumps and systems. 

You are someone who sees opportunity, is not afraid to question, loves a challenge, and is never content. You are focused on the value stream, can see waste in processes, and love to help teams succeed. You are naturally driven by curiosity, commitment, conscientiousness, and creativity.

Responsibilities & accountabilities:

• Managing and prioritizing team for routine maintenance on The Vacuum Pumps, Systems & equipment.
• Responsible for service business and profitability in the assigned territory
• Ensuring a right mix of after sales support as: service, installation, warranty management, AMC/CMC, value selling, spare parts, Cross selling.
•  Ability to guide team for making right diagnose of issue in the supplied machines.
•  Implement effective solutions to minimize equipment downtime.
•  Provide technical support and troubleshooting assistance to clients.
•  Assist in the installation and setup of new supplied equipment and synchronization with the customer application.
•  Provide training and support to clients and team on equipment operation and maintenance.
•  Maintain detailed records of service activities and repairs.
• Collaborate with team members to improve service processes.
•  Develop and maintain strong relationships with clients.
•  Prepare and submit service/business reports and documentation. Well versed with Microsoft, ERP, and other related software.
• Help in Managing & provide feedback on inventory of spare parts and tools.
•  Participate in continuous improvement initiatives.
•  Respond to emergency service requests in a timely manner.
•  Coordinate and collaborate with other departments to resolve complex issues.
•  Provide feedback to product development teams based on client experiences.
•  Ensure customer satisfaction through effective communication and service delivery.
• Stay up to date with industry trends and advancements.
• Ensure compliance with safety regulations and standards.

Desired profile:

• Bachelor’s degree/Diploma in mechanical, electrical & chemical engineering with 7-12 Year Experience for Service Engineer
• 3-4 years of experience in Team management (team size of 5-8 engineers)
• Leadership experience with technical skills
• Preference for candidate from Vacuum Pump/process Industry.
• Excellent problem-solving skills.
• Willingness to travel as per business plan
• Strong communication and interpersonal skills. Ability to read and interpret technical manuals and schematics.
• Proficiency in reports and business analysis of assigned region
• Proficiency with diagnostic tools and equipment.
• Able to work under pressure and strict timelines, ability to manage different priorities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.