Field Service Technician Level 2 - MHV Onsite

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

Busch Vacuum Solutions has immediate direct-hire opportunities open for a Field Service Technician II in Malta, NY!  The work schedule for this position is Monday-Friday.

The Field Service Technician II installs, inspects, troubleshoots, and maintains the company's vacuum pumps and equipment at designated end-user customer locations.

We are looking for people with 3+ years of experience with field service of mechanical equipment, in an industrial or technical customer environment.

Qualified individuals should apply NOW for an opportunity to find out why Busch is an amazing place to work!

Job Responsibilities

• Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site
• Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance
• Conduct warranty evaluations and submit all warranty-related service reports and documentation, as assigned
• Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment/tooling as instructed
• Relay customer issues, problems, and complaints to the Team Lead or Supervisor; expediting critical issues as deemed necessary
• Accurate completion of all necessary documentation and reports for assigned work activities, utilizing approved programs and software within the timeline set forth by management
• Communicate equipment status to tool owner or equipment engineer
• Relay pricing information on parts, service support, or new equipment to customers when requested
• Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business
• Maintain good housekeeping of work area
• Conduct weekly walk-throughs of all assigned pumps and abatement systems to ensure that the equipment is in good working condition
• Perform advanced troubleshooting on all assigned equipment
• Perform pump exchanges, equipment startup, and operator training unassisted, as assigned

Required Experience

• 3-5 years of experience with basic mechanical equipment, in an industrial or technical equipment field service-related position: Preferred
• Mechanical aptitude: Required
• Electrical knowledge: Preferred
• Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft applications such as Office and Excel: Required
• High School Diploma/GED: Required
• Associates’ Degree in Electronics: Preferred
• Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards

Personal Qualifications

• Detail and safety-oriented
• Outstanding customer service skills, including relationship building and good salesmanship skills
• The ability to handle dynamic working environments and manage difficult situations
• Excellent oral and written English communication skills
• Ability to work well independently and with a team
• Outstanding critical thinking and problem-solving skills
• Capable of learning new information quickly

Benefits & Opportunities

Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! 

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company.  Busch values promoting from within!

Work Environment

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Why work for Busch Vacuum Solutions?

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch.   We welcome all talents, regardless of education, age, gender, or nationality; worldwide.