Field Service Technician Level 2 - MHV Onsite

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

Busch Vacuum Solutions has an immediate direct-hire opportunity open for a Field Service Technician 1 onsite at a semiconductor customer facility in Richardson, Texas!  The work schedule is M-F 7am-4pm with rotational on-call support every 3-4 weeks.

The Field Service Technician 1 installs, inspects, troubleshoots, and maintains the company's vacuum pumps and equipment at a designated customer location.

We are looking for highly motivated, autonomous, detail-oriented people that are experienced in providing outstanding customer service in dynamic environments.

Apply NOW for an opportunity to find out why Busch is an amazing place to work!

Job Responsibilities

• Perform field service preventive maintenance work and basic-level mechanical field service repair
• Perform basic equipment troubleshooting, with assistance, as needed
• Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance
• Assist with warranty evaluations and submit all warranty-related service reports and documentation, as assigned
• Fulfill field service safety requirements including safety training, safety certifications and maintain safety equipment/tooling as instructed
• Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary
• Accurate completion of all necessary documentation and reports for assigned field activities, utilizing approved programs and software, within the timeline set forth by management
• Communicate equipment status to tool owner or equipment engineer
• Assist with on-site equipment startup and pump exchanges, as assigned
• Relay any customer request for pricing on parts, service support, or new equipment to service support staff
• Maintain good housekeeping of work area
• Conduct weekly walk throughs of all assigned pumps and abatement systems to ensure that the equipment is in good working condition

Required Experience

• 1-3 years of experience with basic mechanical equipment in an industrial or technical equipment field service-related position: Preferred
• Mechanical aptitude: Required
• Electrical knowledge: Preferred
• Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft applications such as Office and Excel: Preferred
• High School Diploma/GED: Required
• Associate’s Degree in Electronics: Preferred
• Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards

Personal Qualifications

• Detail and safety-oriented
• Outstanding customer service skills
• The ability to handle dynamic working environments and escalate difficult situations to an experienced technician or supervisor
• Excellent oral and written English communication skills
• Ability to work well independently and with a team
• Good critical thinking and problem-solving skills
• Capable of learning new information quickly

Job Requirements

• Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
• Must pass respirator fit test (annual retesting required)
• Must be willing to maintain facial hair to a minimum for respirator fitment
• Must be willing and able to utilize all required PPE
• Travel requirement: up to 5%

Physical Requirements

• Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
• Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 50lbs
• Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 100lbs
• All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Benefits & Opportunities

Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! 

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company.  Busch values promoting from within!

Work Environment

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonable accomodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must perform each essential function satisfactorily with or without reasonable accommodation.

Why work for Busch Vacuum?

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. From machinist to manager, from mechanical engineering to marketing, from Maulburg to Montreal. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.