Technical Internal Sales Engineer

Come Grow with Us – Whether it is creating green energy, developing life-saving medicine, or enabling nano-technology, the Intelligent use of vacuum is essential in tackling the challenges of our future.

As diverse and boundless as the world of vacuum is, so are the jobs and opportunities at Busch. This is the career you’ve been looking for. Joining the Busch team means working in a family owned, fast paced, and innovative team environment supported by over 3500 professionals in 44 countries across the globe.

We are the premiere designer and manufacturer of industrial vacuum pumps and systems. 

You are someone who sees opportunity, is not afraid to question, loves a challenge, and is never content. You are focused on the value stream, can see waste in processes, and love to help teams succeed. You are naturally driven by curiosity, commitment, conscientiousness, and creativity.

Job summary

The technical Internal Sales Engineer is a key member of the Internal sales team and is the front-line contact for our customers. He/she works very closely with our customers, the field-based sales and service teams to provide excellent technical support for all our products and services as well as understanding the processes and applications that they can be used for. He/she will also provide commercial and administrative support to our customers as well as external sales teams.

The candidate is expected to drive and support external sales by undertaking business development activities, identifying potential customers, do business analysis, develop strong rapport with customers. Capture and create customers opportunities, should have ability to understand market trends and shape sales strategies.

Sales process adherence. Techno-commercial proposal / tender preparation, enquiry review, costing, opportunity etc.

Key responsibilities

• Be hungry for sales over the phone.
• Pro-actively follow up sales quotations on a daily basis.
• Efficient and proactive handling of technical enquiries to guide the customer to the best vacuum or low pressure solution.
• To support the sales order process in-line with the company’s’ key performance indicators.
• Timely and accurate generation of quotations including follow-up and negotiation to win the order.
• Timely and accurate handling of orders including acknowledgement, contract review and customer support.
• Handle calls in line with the Busch telephone charter.
• Overall review of contract throughout to ensure compliance with Busch quality system and KPIs.
• To meet on time delivery targets for products and operations.
• To ensure that all customers’ requirements are met in relation to T&C’s and to highlight any potential risk with customers’ requirements.
• To work within the predefined processes whilst striving to look for improvements in efficiency and suggest alternative, beneficial methods to perform the tasks in hand.
• Deal with all incoming telephone calls as a uniform customer services team.
• To support warranty investigations & claims in line with our quality procedure.
• To assist in the maintenance of process control measures.
• To be proactive in quality investigations / resolutions.
• Training and mentoring of new team members.
• Continuation of the of 5S principles within the office areas.                         
• Constantly looking for ways to improve and eliminate waste and rework.                
• Develop good working relationships within the Busch Company.
• Budget responsibility alongside the Sales Manager
• Any other duties as requested by the Management

Key targets/ goals

• Hit Rates (orders won).
• Pro-active sales calls made.
• High level of vacuum and pressure knowledge and application and evidence of training and development.
• Enquiry to quotation lead time.
• Quotation to follow-up call time.
• Order processing time, WIP reduction to achieve fast turn-around of order.
• On time delivery.
• Contribution towards development of Busch Vietnam, in line with business plan.
• Ability to undertake all internal sales tasks and fully understand teams roles.
• Reduction in errors and to minimize credit notes and bad debt.

Qualifications

Education & experience

• Bachelor’s degree in mechanical, electrical engineering, or a related discipline.
• Proficiency in MS Office packages, CRM, SAP.
• Knowledge of commercial / sales processes.
• Strong technical knowledge.
• Proven sales and commercial experience.
• At least 2 years’ experience in B2B sales.

Key competences (Performance measured)

Flexibility, responsibility, and strong technical/commercial awareness are key attributes for this role, along with high levels of customer focus, interpersonal skills, and proactivity in order to provide the best service to our customers.

Key skills include:

• Providing Excellent Customer Service and being able to communicate effectively and enthusiastically.
• A flexible approach to work, including the ability to support new products, spares, service (including service contracts & workshop repairs).
• Adapting to change and willingness to learn.
• Attention to detail & accuracy, excellent administration skills, process control, and process improvement techniques.
• Effective use of working time & planning (incl. attendance and punctuality).
• Demonstrating the ability and capability to learn new skills as and when required.

💼 Your Benifts

⚖️ Work-life balance & well-being

• Schedule: Monday – Friday (08:30 – 16:30) with hybrid option to WFH 4 days/month.
• Employee shuttle service from HCMC.
• 14 days annual leave + 1 fully paid day off for Christmas.
• Premium healthcare insurance package.
• Modern pantry with free coffee.
• On-site sports & entertainment (badminton, table tennis, foosball, darts...)
• Birthday gift/ celebrations.
• Free lunch provided in air-conditioned canteen.

💰 Comprehensive financial rewards

• Competitive salary aligned with market standards.
• 100% salary payment during the probation period.
• Social Insurance contributions paid on the full gross salary.
• Attractive sales incentive and guaranteed 13th-month bonus.
• Childcare allowance.
• Cell phone and meal allowances

🚀 Growth & culture

• Continuous learning with in-house training and an annual budget dedicated to your external skill development.
• A friendly, collaborative international environment with annual team-building trips and Year-End parties.

#LI-HN1

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Requisition ID: 2526