Service Coordinator

Job Responsibilities 

• Provide exceptional customer service and support by responding to or coordinating all inquiries via phone, email, and in person, in an expedient and professional manner
• Contact vendors, customers, and other departments to follow up on outstanding requests and/or documentation
• Support production planning and maintain the repair schedule daily
• Provide status updates to customers and applicable departments
• Manage the processing of orders in a timely and accurate manner
• Develop and maintain a strong operating knowledge of SAP Enterprise Resource Planning (ERP) including the ability to enter customers, open orders, determine the order and/or shipping status, evaluate inventory status, research, and enter parts, invoice, and issue credits.
• Communicate effectively with the required department to ensure parts can be researched and entered in orders, expedite requests can be fulfilled, and other order processing needs can be fulfilled quickly and efficiently
• Prepare reports, quotations, or other summaries and analyses as requested
• Acquire and maintain an understanding of the general processes, business practices, and products within Busch
• Seek continuous process improvements to enhance department productivity, customer satisfaction, and service performance
• Enter workshop employee labor hours from labor sheets
• Process invoices and prepare paperwork to ensure costs are allocated to the relevant departments
• Follow-up on Maintenance Service Orders (MSOs) including issuing letters of abandonment
• Train all new staff in the operation of the telephone system and office equipment
• Notify the Service Center Manager in the event of office equipment or break area issues and coordinate proper entities to affect repair or replacement as directed
• Keep a record of staff and visitors signing in and out of the Service Center
• Responsible for ensuring that the visitor's book and staff movement sheets are removed from Reception and taken to the outside meeting point in the event of an emergency
• Process and deliver internal and external mail daily, and deliveries (UPS, FedEx, etc.)
• Provide office supplies for staff and maintain adequate stocks (ordering new supplies, identifying new suppliers, and obtaining the best price)
• Provide administrative and general support, as directed by the Service Center Manager
• Provide logistical support for meetings held in the conference/training rooms, including preparation of the rooms, and assisting in arrangements for catering provisions
• Participate and assist in the facilitation of weekly, monthly, and annual service meetings

Required Experience

• 2+ years of secretarial/administrative and/or clerical experience: Required
• 2+ years of experience in a customer service environment: Required
• Experience working in a production/manufacturing environment: Highly Preferred
• Computer Skills: Proficient in Microsoft Office, prior experience with ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management), and database management: Preferred
  • SAP experience: Preferred
• High School Graduate or General Education Degree (GED): Required
• Associate’s degree (two-year college or technical school): Preferred

Personal Qualifications

• Must be customer and detail-oriented
• Must possess strong written and oral English communication skills
• Must possess a high degree of integrity, accountability, and dependability

Job Requirements

• Ability and willingness to pass a 9-panel drug screen, 7-year criminal history check
• Must be willing and able to utilize all required PPE

Physical Requirements

• Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 25lbs
• Occasional climbing, squatting, kneeling, bending, reaching outward and/or above the shoulder, and lifting/carrying/pushing pulling up to 50lbs
• All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection

Benefits & Opportunities

Busch Vacuum offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! 

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company.  Busch values promoting from within!

Work Environment

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Job duties are office and manufacturing/warehousing environment-based
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Why work for Busch Vacuum?

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. From machinist to manager, from mechanical engineering to marketing, from Maulburg to Montreal. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.