Service Coordinator

Come Grow with Us – Whether it is creating green energy, developing life-saving medicine, or enabling nano-technology, the Intelligent use of vacuum is essential in tackling the challenges of our future.

As diverse and boundless as the world of vacuum is, so are the jobs and opportunities at Busch. This is the career you’ve been looking for. Joining the Busch team means working in a family owned, fast paced, and innovative team environment supported by over 3500 professionals in 44 countries across the globe. As for our Canadian Team, we have direct OEM presence in Canada and four sites across the nation; Montreal, Toronto, Vancouver and Calgary!

Busch Vacuum Technics Inc. is currently looking for a SERVICE COORDINATOR to join our team in Mississauga. The individual will be responsible for the coordination of activities and all documentation related to the workshop and field service.

Joining our team means enjoying:

• Competitive compensation based on experience
• A dynamic and rewarding work environment
• A comprehensive benefits package
• Flexible work schedules
• A healthy work/life balance
• All the tools you need to do your job efficiently
• 3 to 5 additional statutory holidays beyond what is required by law
• A personal time bank of 40 hours
• A profit-sharing program

MAIN RESPONSIBILITIES OF THE POSITION:

• Schedule and coordinate all service operations, ensuring timely and efficient completion of tasks. 
• Assign technicians to appropriate inhouse and field service jobs for Ontario region based on their skills and availability. 
• Serve as the primary point of contact for customers, scheduling appointments, providing service updates, and resolving complaints. 
• Act as a link between customers, service technicians, and other departments to ensure smooth operations. 
• Track key performance indicators (KPIs) and report on service performance, identifying areas for improvement. 
• Ensure that all work meets company standards and that the workshop environment is safe and compliant. 
• Propose and implement changes to streamline operations and enhance service delivery. 
• Prepare submissions for service calls and internal repairs, enter data provided by technicians to complete work orders and open and close work orders.
• Follow up on parts (requisition, inventory transfers) for the execution of internal repairs and service calls.
• Maintain accurate records and file all documents related to the service department: work orders, submissions, cost calculations, customer interactions etc.
• Write/transmit selected departmental communications and reports.
• Promote and encourage a positive attitude for all team members.
• Contact customers to organize shipment of equipment and/or collect purchase orders.
• Looks over rental pumps: shipping and receiving procedure, inventory adjustments, customer follow-ups, invoicing.
• Obtains and files safety information on customer equipment returning for repair.
• Assist in building management, complete requisitions, and communicate with contractors.
• Assist the supervisor in the stand-up meetings with service technicians.
• Carry out any other tasks and take on any other responsibilities that the immediate supervisor may assign on occasion.

JOB REQUIREMENTS:

• Diploma of Vocational Studies (DVS) in secretarial or office automation.
• 3 to 5 years experience in a similar position or in customer service.
• 3 to 5 years experience coordinating a service or technical team.
• Coordinating a service or technical team: 3 years (required)
• CRM: 1 years (required)
• SAP: 1 year (preferred)
• Microsoft Excel: 5 years (required)

SKILLS:

• Excellent organizational and time-management skills
• Strong communication and interpersonal abilities
• Proficiency in service management software and record-keeping
• Problem-solving and conflict resolution skills
• Knowledge of the specific industry and services offered
• Ability to multitask and work under pressure 

What We Offer in Addition:

• Health, dental, and vision insurance
• Group retirement savings plan (RRSP)
• Health and wellness program
• Incentive and voluntary initiatives program
• Active social committee
• Tuition reimbursement
• Free on-site parking

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.