Inside Sales Representative - Spares RDC

Busch Vacuum Solutions is a leading manufacturer of vacuum pumps, compressors, and blowers for use in industries such as semiconductor manufacturing, food processing, metallurgy, biomedical, and material handling.

We have an exciting direct hire opportunity for an Inside Sales Representative – Spare Parts at our Regional Distribution Center in Chesapeake, Virginia!

As an Inside Sales Representative, you will play a critical role in delivering exceptional customer service, managing spare parts orders, and supporting the After Sales Unit. This role requires a detail-oriented professional with strong organizational and communication skills who thrives in a fast-paced environment. You will collaborate across teams to process orders, maintain ERP data, and ensure customers receive timely and accurate information about their spare parts needs.

Schedule: Monday–Friday, daytime business hours, with occasional domestic or international travel for training.

If you are a customer-focused professional passionate about sales support, accuracy, and building relationships, apply now and see why Busch Vacuum Solutions is a great place to grow your career and make an impact!

Job Responsibilities 

• Collaborates with other internal teams and staff to place and expedite orders in our ERP System
• Invoices orders that have been shipped
• Maintains ERP parts database for new part additions, changes, cost and status (obsolete, end of life, etc.) and update pricing accordingly.
• Answers customer inquiries, calls and emails both commercial and technical providing product and service information.
• Monitors inventory levels for order fulfillment
• Provides weekly availability of spare parts, options and consumables against backlog
• Maintains spreadsheets to track performance for tasks and activities that support business key performance indicators (KPIs)

Required Experience

• High School Graduate or General Education Degree (GED): Required
  • Associate’s Degree in Business Administration or related field: Preferred
• 2+ years of customer service experience in an industrial or manufacturing environment: Required
• ERP system experience: Required
• CRM software experience: Preferred
• Proficiency in Microsoft Office (Word, Excel – intermediate to advanced): Required
• Valid driver’s license maintained throughout employment that meets Busch insurance standards

Personal Qualifications

• Customer-focused, with excellent relationship-building skills
• Organized, detail-oriented, and accurate in data and documentation
• Strong oral and written communication skills in English
• Self-motivated with a positive attitude and professional maturity
• Dependable, trustworthy, and able to manage priorities under tight deadlines
• Problem-solving and analytical mindset
• Adaptable and able to work independently or collaboratively as part of a team
• Ability to remain calm and effective under pressure

Job Requirements

• Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
• Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis
• Must be willing and able to utilize all required PPE
• Ability and willingness to travel (up to 10%) domestically and overnights

Physical Requirements

• Frequent standing, walking, sitting, and manual manipulation
• Occasional climbing, squatting, kneeling, and reaching above shoulder level
• Lifting/carrying up to 20 lbs occasionally and up to 50 lbs infrequently
• All applicants must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Benefits & Opportunities

Busch Vacuum Solutions offers an attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more! 

Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company.  Busch values promoting from within!

Work Environment

Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.

Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily.

Why work for Busch Vacuum Solutions?

As diverse and boundless as the world of vacuum is, so are the jobs and tasks at Busch. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.